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City Departments

New Utility Services

Tracy residents can sign-up for utility services by emailing a signed Residential Utility Services Application (Spanish version) to customerservice@cityoftracy.org, or fax to (209) 831-6846. Please note, copies of your rental agreement or escrow closing documents are required to be submitted with your application.


A deposit in the amount of $175 is required from all residents who rent or lease to establish utility services.  The deposit will be billed and shall remain on the account until satisfactory status has been reached.  Satisfactory status is defined as twelve (12) consecutive months of on-time payments.  When a customer moves to a new city service location, a new account will be opened and a new deposit will be required to start services.  A deposit will also be added to active utility accounts if service is disconnected for non-payment.

Deposits will be credited to the customer's account when either of the following applies:

  • After 12 consecutive months of current payment history (no late charges)
  • Upon the discontinuation of services.  Any remaining credit will be refunded.

Payments & Fees

Utility bills for the prior month's use are mailed to customers monthly. All bills are due upon receipt. Any charges not paid by the delinquent date specified on the bill will be subject to a 10% penalty or $6, whichever is greater. In addition, accounts more than 45 days delinquent may be processed for disconnection. A $35.00 processing fee plus all balances owing will be required to maintain and/or restore service. There is a $25.00 charge for all returned payments and once three (3) returned payments are received from a customer, the City of Tracy may request cash payment for all future transactions. Only City personnel are authorized to disconnect or reconnect water service at the meter, any damage caused by unauthorized tampering may be subject to other fees.

Other Fees
Disconnect Processing Fee$35
Cut lock fee$50
Fee to pull meter$100
NSF check fee$25
Water Meter Test fee$95
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