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City Departments


What Stage of Water Conservation are we currently in?

The City of Tracy is currently in Stage 1 water use restrictions.  Click /?navid=699 for suggestions on Water Conservation Measures.

 How do I sign up for water, sewer, and garbage service?

The homeowner, renter, or business must contact the City's Finance Department at City Hall, 333 Civic Center Plaza (209) 831-6800, to sign up for water, sewer and garbage service. When moving, the homeowner, renter or business is also required to contact the Finance Department to close the account and make arrangements to have the water shut off.

Does the City have an RV dump and does it cost anything?

If you are a resident of the City of Tracy, there is an RV Dump Station located at 3900 Holly Drive, free of charge. 

NOTE:  There is NO potable water available at the station.

Hours of Operation are:   Monday - Friday from 5 a.m. to 5 p.m.             

Who repairs street lights or signals that are not working?

Utilities Department Electrical Maintenance Division maintains all City street lights and traffic signals. Please visit user.govoutreach.com/tracy or call (209) 831-4481 to report any problems. Please provide a location and pole number for street lights to facilitate repairs.

Who unplugs storm drains during street flooding?

Public Works, Maintenance and Operations Division, responds to flooded areas. Please call (209) 831-6300 to report the location.

What is my water pressure?

Public Works has compiled water pressure information throughout the City. Please call (209) 831-6300 to obtain the water pressure for your area.

Whom do I contact regarding a taste or odor question for my City water?

Please contact the Water Treatment Plant at (209) 831-6301 if you have concerns regarding the taste or odor of your City water. For more information regarding your water, please click here ->  ww.ci.tracy.ca.us/

Does the City add fluoride to our water?

The public water supply does contain low levels of naturally occuring fluoride in its water supply. This naturally occuring fluoride typically is derived from erosion of natural mineral deposits.

Do we have hard water?

The City of Tracy obtains 97% of its public water supply from surface water sources: Stanislaus River via South San Joaquin Irrigation District (70% of water demand), San Joaquin Delta via the Delta Mendota Canal (27% of water demand ). Both surface water sources are treated to meet Federal/State water quality standards. The sources are considered to be low in minerals and considered soft water. The minerals which contribute to water hardness are calcium and magnesium and are primarily found in groundwater sources (well water). 

As of April 6, 2021, due to reduced water allocations from our surface water suppliers, the City of Tracy is using more groundwater (wells) than it has historically.  All water quality standards are being met and/or exceeded, however, hardness value is different throughout the City and where you live will determine your hardness value.  The City does publish its averages for water hardness biennially, however, you may want to sample directly at your service location in order to determine your areas hardness value as a best practice.

For more information regarding residential water quality, please click on either of these links - Environmental Compliance and Water Resources.

Who can unplug my sewer line?

If there is a blockage in your sewer service line between your approved City cleanout (near the street) and the main line, the City will unplug the line. If the plug is between the cleanout and your home, it is your responsibility to unplug the line. Please contact (209) 831-6300 to report a plugged sewer.

When there is a leak at the water meter box who do I contact first?

Public Works responds to water leaks from water meter boxes. Please call (209) 831-6300 to report the water leak.

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