Mission

We provide the community of Tracy with basic and extended services that offer opportunities for individuals, families and businesses to prosper as they live, work and play in Tracy.

Purpose & Vision

Our purpose is to preserve and improve the quality of life for Tracy so that we become the most prosperous community in California.

Values

The values we operate by daily include:

• Customer Service – We serve our community by providing superior customer service as we work collaboratively to support our common values and vision as we strive to achieve shared goals of our departments and the City of Tracy as a whole.
• Honesty – We nurture an atmosphere of openness, honesty and integrity in our communication and action throughout our organization and with the greater public who we serve.
• Excellence – We meet expectations in the performance of our professional duties and delivery of our services through leadership, innovation, efficiency and follow-through to excellent results and accomplishments.
• Respect – We respect our colleagues and each individual or business of Tracy that we serve in our communications and through the delivery of our services.
• Innovation – We participate in and cultivate a creative and learning environment where each employee has access to continuing education, training and technology to excel in the delivery of outstanding services to the community.
• Stewardship – We utilize the resources entrusted to the City for the benefit of the community of Tracy and in consideration of the environment we wish to preserve for Tracy’s future.
• Hospitality – We maintain a positive and welcoming atmosphere and offer excellent customer service for the diverse community members and businesses that interact with the City of Tracy.